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Orders & Shipping

Important Policies: Support, Returns & Shipping

With You for the Journey

We’re here to support you at every step of your babywearing journey.

Watch a quick how-to video

Our comprehensive library was created by the certified educators on our team to help you master the basics of babywearing.

Chat with babywearing educators

Reach out with any questions or to schedule a free fit check with our on-staff babywearing educators.

It takes a village, join ours!

Join our online LÍLLÉLove community for help, tips, exclusive offers and giveaways, live educator events, and more.

30-Day Free Returns

All requests for refunds of products purchased on must be received within 30 days of purchase. The items must still be inside its original packaging, and in unused condition.

Some items, including mystery box, open box, and clearance products may be marked as FINAL SALE and are not eligible for free returns.

Contact our Customer Service team at to get started on your complimentary return.

2-Year Limited Warranty

Our products, including FINAL SALE items, are also guaranteed against hardware and/or fabric defects up to two years. You must be the original owner, and the item must have been purchased from LÍLLÉ or an authorized retailer. Proof of purchase is required.

We are not able to cover normal wear and tear, improper use of product, accidents, spills or defects created from self- or third-party repairs or alterations.

Items purchased through an unauthorized retailer, a secondhand-seller, or from a sample sale are also not covered. Sellers on eBay are not authorized retailers. The limited warranty period also applies to any implied warranties that may exist under applicable law. LÍLLÉBABY reserves the right to change or update these policies at any time.

If you are experiencing an issue with your product, please contact our Customer Service team at


LÍLLÉBABY offers complimentary shipping in the continental United States on orders totaling $49.99 or more (excluding taxes and shipping). For any order totaling less than $49.99, customers are offered an option a Flat Rate shipping of $10.

US Domestic Shipping

For most US addresses, LÍLLÉbaby offers expedited delivery services via the following FedEx services.

  • FedEx 2-Day - 2-3 business days
  • FedEx Standard Overnight - 1-2 business days

Where the above FedEx services are not available for a shipping address, we offer USPS Priority Mail, which has a transit time of 2-5 business days.

Transit times include a 24-hour processing window. Orders may not ship same day, especially if placed after 9am MST. Business days do not include weekends or holidays.

Orders sent to US Territories and APO/FPO/DPO are shipped via USPS Priority Mail. At this time, we do not ship to Post Office boxes. Promotional and expedited shipping methods may not be available at all times.

Promo Codes & Exclusions

Promotional and discount codes cannot be used in conjunction with items currently on sale (unless explicitly stated in the promotional terms), limited edition carriers, or certain carriers associated with major retailers and collaboration partners.

Promotional and discount codes cannot be combined/"stacked" on any order, nor they can be applied retroactively to an already processed order. Only one promotional/discount code per order will be accepted. Other terms, restrictions and limitations may apply. Please see individual sales and promotions for more information.

Alternative Payment Methods

Orders may be placed through the shopping section of our website. If you need assistance with an alternate payment method, please contact

Store Policies | Fast Shipping, Easy Returns & LIVE Support