Frequently Asked Questions
LÍLLÉbaby offers a range of carriers for every stage of your babywearing journey, and for a wide range of lifestyles, parenting choices, and body types. Here’s a quick overview of our carriers:
Infant to Toddler Carriers
COMPLETE™: Our flagship carrier, whose classic design and innovative features started a babywearing comfort revolution! With 6 ergonomic carrying positions, our signature lumbar support, and near-limitless adjustability, the COMPLETE™ is everything you need to carry your little one comfortably from birth through the toddler years!
Pursuit Collection: Designed specifically for parents on the go, our Pursuit combines the comfort and functionality of the COMPLETE™ with adventure-ready features to help you show your little one the world. The perfect combination of responsive fabric, advanced ergonomic fit, and innovative safety upgrades make it the ideal tool for all-weather exploring, equipped to anticipate the needs of your active lifestyle. Get back to doing you!
SERENITY: Customizable comfort at its best! Serenity takes comfort and versatility to the next level. With multiple ergonomic carrying positions and three seat adjustments (narrow, medium, and wide seat) Serenity adapts and grows with your baby.
SeatMe™ Hip Seat: The SeatMe™ hip seat is a multi-functional baby carrier with an integrated firm-structured seat for your little one. The shelf-seat makes it easy to position baby’s hips for an optimal carry, and provides additional comfort and support for the wearer. With a fully-removable torso and the option to convert into a traditional soft-structured carrier, the SeatMe™ is a versatile comfort innovation that will introduce you to new, convenient ways to babywear!
Wraps & Slings
Eternal Love™ Ring Sling: Our natural, 100% linen Ring Sling is lightweight, easy to use, and designed with elegantly-adorned rings to remind you of the incredible gift of love you are carrying. The versatility of this classic babywearing staple allows you to snuggle your little one close from birth through the toddler years, and is ideal for quick ups and downs and easy storage. Breathable, portable, and beautifully comfortable, it’s a timeless way to keep your little one close to your heart. Includes removable pocket.
Tie-the-Knot™ Wrap: A true innovation in wrap design, the unbelievably lightweight and airy Tie-the-Knot™ Wrap is both supremely soft and supportively strong. The fabric is made in Austria from beechwood processed with oxygen-based technology. The result is ecologically responsible and all-weather wearable.
Dragonfly™ Wrap: Our innovative wrap features an easy-to-use design and comfortable back panel that allows you to be hands free no matter what your day throws at you. The Dragonfly™ wrap is made with all-natural fiber blend material to keep you and baby comfortable all day and will fit sizes 00 thru 24.
CarryOn™: Specifically designed for toddlers and growing children, the CarryOn™ opens the door to countless adventures by allowing caretakers to comfortably carry little ones up to 60 lbs. Whether it’s a hands-free piggyback ride through a crowded amusement park, or easy access to spaces where strollers and wheels simply can’t go, the CarryOn™’s taller back and wider seat keeps you and your child comfortable and ready for wherever the day takes you!
When it comes to babywearing, there is definitely a learning curve! We completely understand and have several resources that, after a little bit of practice, will have you feeling like a babywearing champion.
• Check out our instructional videos library here.
• Email us at email@example.com for everything from usage advice to complimentary fit checks and receive expert help from a welcoming, kind, and understanding LÍLLÉbaby associate
• Follow us on social media (links at bottom of page) and join our LÍLLÉbaby Facebook community for encouraging, easily-accessible, and ultra-helpful content
We have a fantastic LÍLLÉbaby community and several ways to connect! You can follow us on Facebook, Twitter, Pinterest, & Instagram for the latest product updates, giveaways, laughs, and more. Links can be found at the bottom of this page.
Our 51K+ member Facebook group, LÍLLÉbaby Love, is a fantastic resource for all things LÍLLÉ! Connect with other parents and LÍLLÉ fans, receive exclusive updates and opportunities, and celebrate the joys of babywearing in our inviting, safe, and inclusive social media circle.
No matter where you live, LÍLLÉbaby has options to keep you and your little one comfortable in all kinds of climates!
Hot: For structured carriers, we recommend the Serenity Airflow, as the torso panel is made entirely of 3D Birdseye mesh. Many of our All Seasons carriers also offer excellent fabrics and features that enhance breathability. Our Pursuit Pro Collection is also designed with comfort in mind for adventures and excursions and offers ideal options for warmer climates. Additionally, both our wraps – Dragonfly and Tie-the-Knot™ Wrap, as well as the Eternal Love™ Ring Sling offer lightweight fabrics that are perfect for hot weather.
Cold: Our Serenity All Seasons, Pursuit Sport, The COMPLETE™ Original and Organic models would be excellent options. As babywearing tends to be quite warm anyway, it would be hard to go wrong with any of our carriers! Just make sure your little one is dressed for the elements.
Variable: LÍLLÉbaby specializes in products that fit a wide range of parenting choices and lifestyles, so it shouldn’t be a surprise when we say that any of our products would be perfect for a variable climate. The COMPLETE™ All Seasons is the original all-weather option and has become such a staple of our product offerings, that we have expanded our All Seasons options across multiple carrier lines. Building on our flagship carrier, we introduced our Serenity carriers that take customization and comfort to the next level. We offer All Seasons and Airflow versions that allow you to adjust your and baby’s temperatures accordingly. Additionally, our Pursuit Collection allows you to adventure in all sorts of weather, thanks to the responsive fabrics and mesh details.
Still not sure? Email us at CustomerService@LILLEbaby.com and we’d be happy to help you choose the right LÍLLÉbaby carrier for you!
At this time, we do not accept cancellations or order changes. We apologize for any inconvenience and appreciate your understanding.
Please allow 1-2 business days of processing time from the time you place your order to the time it ships. Orders typically take 1-5 days to arrive across the United States.
LÍLLÉbaby warrants that our products are free from manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase. We stand behind all of our products and will replace a defective product, free of charge, during the first 12 months after purchase. Proof of purchase is required. Normal wear, fabric fading, normal variations in fabric, and small threads that remain from the sewing process are not considered manufacturing flaws and are not covered under the warranty.
In the case of Limited Edition styles (including Unicorn, Rare, Ultra Rare, and Uncommon releases), LÍLLÉbaby cannot guarantee that there will be an identical carrier available for a replacement in the event of a defect. In this circumstance, we will work directly with the individual customer to determine an appropriate solution based on their particular situation (i.e. alternate replacement product, refund of original order, etc).
LÍLLÉbaby will not be held responsible for warranty coverage if the product has been altered in any way. This warranty only applies to the original owner of the product and to products purchased from an authorized retailer in United States of America. Sellers on Ebay are not authorized retailers. The limited warranty period also applies to any implied warranties that may exist under applicable law.
If you believe you may have received a defective carrier, please email us at CustomerService@LILLEbaby.com to initiate a warranty claim.
At LÍLLÉbaby your satisfaction is our first priority. We strive to make products that are of the highest quality, easy to use, and comfortable. However, there is a learning curve to using any new product, which is often steep and frustrating - particularly for baby carriers. If you are experiencing difficulty or dissatisfaction with any product from LÍLLÉbaby, please contact us. We can offer guidance and assist with a solution.
If that solution is to return the product, we have made that simple, too! Please contact us at CustomerService@LILLEbaby.com for assistance with a complimentary return on any order from the LÍLLÉbaby website within 30 days of purchase.
LÍLLÉbaby does not offer exchanges. You may return an item for a refund and place a new order.
Please note that Mystery Box items, Open Box items and clearance items (Clear the Rack and Spring Cleaning) are not eligible for return and are considered FINAL SALE. Mystery Box and Open Box items will include our normal 1-Year Warranty from the original date of purchase.
The following LÍLLÉbaby carriers can be used from 7 lb without the use of an infant pillow or any additional accessories: Serenity, COMPLETE™, Pursuit Collection, SeatMe™ Hip Seat, Dragonfly Wrap, Eternal Love™ Ring Sling, Tie-the-Knot™ Wrap The CarryOn™ toddler carrier is not suitable for use with infants and is not compatible with our Infant Pillow. You should always reference your instruction manual that comes with each carrier. If you have any questions, email Customer Service at CustomerService@LILLEbaby.com
LÍLLÉbaby strives to offer products that fit a wide range of body types! Plus-size parents: The waist belt on our Serenity, COMPLETE™, Pursuit and CarryOn™ carriers measures at about 52” at its fullest length, or women's size 22/24 in women’s pants. We also offer a waist belt extension strap that adds an additional 9 inches, and you can even use more than one at the same time, if needed! Petite parents: Our carriers are highly adjustable for petite sizes. The shoulder straps on our soft structured carriers can be crossed on the back, which adds a few additional inches of adjustability on either side. The webbing on our structured carriers have elastic at the ends so any overage of webbing can be stowed away if not needed. Customer Service has several additional tips and tricks for petite parents to ensure you are comfortable! We are happy to provide a complimentary fit check if you have any concerns – please email us at CustomerService@LILLEbaby.com!
LÍLLÉbaby places an extremely high value on safety, particularly for the babies and children that are carried in our products. In order to ensure the safety of our products, we test extensively to meet both mandatory and voluntary safety standards. Our products contain NO lead, toxic dyes, phthalates, or flame retardants and are CPSIA compliant and ASTM safety-certified.
How do I contact LÍLLÉbaby if...
Please email CustomerService@LILLEbaby.com with your ideas for a collaboration (i.e. modeling, brand collaboration) with us and a member of our team will reach out!
• Warranty claims
• Website/purchasing issues
• Complimentary fit checks
• Usage advise
• Tips & tricks
• Order status
• All international distributor inquiries
• All US independent retailer inquiries
You can also visit our Help Center here: https://lillebaby.zendesk.com/hc/en-us