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FAQs


What are the different styles of carrier that you offer?

 LÍLLÉbaby offers a range of carriers for every stage of your babywearing journey, and for a wide range of lifestyles, parenting choices, and body types. Here’s a quick overview of our carriers:

  • Infant to Toddler Carriers
    • COMPLETE™: Our flagship carrier, whose classic design and innovative features started a babywearing comfort revolution! With 6 ergonomic carrying positions, our signature lumbar support, and near-limitless adjustability, the COMPLETE™ is everything you need to carry your little one comfortably from birth through the toddler years!
    • ESSENTIALS™: The classically constructed 4-position ESSENTIALS™ carrier, made from our softest, most durable cotton, is the perfect addition to any collection. The ESSENTIALS™ carrier is crafted in a unique style, and perfect to keep on hand for on the go, no matter where you go. Parenthood is a journey — keep the ESSENTIALS™ handy.
    • SeatMe™ Hip Seat: The SeatMe™ hip seat is a multi-functional baby carrier with an integrated firm-structured seat for your little one. The shelf-seat makes it easy to position baby’s hips for an optimal carry, and provides additional comfort and support for the wearer. With a fully-removable torso and the option to convert into a traditional soft-structured carrier, the SeatMe™ is a versatile comfort innovation that will introduce you to new, convenient ways to babywear!
  • Wraps & Slings
    • Eternal Love™ Ring Sling: Our natural, 100% linen Ring Sling is lightweight, easy to use, and designed with elegantly-adorned rings to remind you of the incredible gift of love you are carrying. The versatility of this classic babywearing staple allows you to snuggle your little one close from birth through the toddler years, and is ideal for quick ups and downs and easy storage. Breathable, portable, and beautifully comfortable, it’s a timeless way to keep your little one close to your heart. Includes removable pocket.
    • Tie-the-Knot™ Wrap: A true innovation in wrap design, the unbelievably lightweight and airy Tie-the-Knot™ Wrap is both supremely soft and supportively strong. The fabric is made in Austria from beechwood processed with oxygen-based technology. The result is ecologically responsible and all-weather wearable.
  • Toddler Carriers
    • CarryOn™: Specifically designed for toddlers and growing children, the CarryOn™ opens the door to countless adventures by allowing caretakers to comfortably carry little ones up to 60 lbs. Whether it’s a hands-free piggyback ride through a crowded amusement park, or easy access to spaces where strollers and wheels simply can’t go, the CarryOn™’s taller back and wider seat keeps you and your child comfortable and ready for wherever the day takes you!

I know I want a LÍLLÉbaby carrier – now, which is the right one for me?

Our range of innovative, stylish, and thoughtfully designed products means there’s something for everyone! Take our short quiz to figure out which carrier is right for you.

Still not sure? Email our Customer Service team at customerservice@lillebaby.com for a personalized consultation!

How do I use my LÍLLÉbaby carrier?

When it comes to babywearing, there is definitely a learning curve! We completely understand and have several resources that, after a little bit of practice, will have you feeling like a babywearing champion.

  • Check out our instructional videos library here.
  • Email us at fithelp@lillebaby.com for everything from usage advice to complimentary fit checks and receive expert help from a welcoming, kind, and understanding LÍLLÉbaby associate
  • Follow us on social media (links at bottom of page) and join our LÍLLÉbaby Facebook community for encouraging, easily-accessible, and ultra-helpful content

I want to be part of the LÍLLÉbaby community! How can I connect with other LÍLLÉ lovers?

We have a fantastic LÍLLÉbaby community and several ways to connect! You can follow us on Facebook, Twitter, Pinterest, & Instagram for the latest product updates, giveaways, laughs, and more. Links can be found at the bottom of this page.

Our 49K+ member Facebook group, LÍLLÉbaby Love, is a fantastic resource for all things LÍLLÉ! Connect with other parents and LÍLLÉ fans, receive exclusive updates and opportunities, and celebrate the joys of babywearing in our inviting, safe, and inclusive social media circle.

I live in a hot/cold/variable climate – which LÍLLÉbaby carrier would be best for me?

No matter where you live, LÍLLÉbaby has options to keep you and your little one comfortable in all kinds of climates!

  • Hot: For structured carriers, we recommend the COMPLETE™ Airflow, as the torso panel is made entirely of 3D mesh. The COMPLETE™ Woven and Embossed, as well as any of our All Seasons carriers, also offer excellent fabrics and features that enhance breathability. Additionally, both our Tie-the-Knot™ Wrap and Eternal Love™ Ring Sling offer lightweight fabrics that are perfect for hot weather.
  • Cold: Any of our 100% cotton carriers will offer suitable warmth for climates that tend to be colder. The COMPLETE™ Original and Organic models and the ESSENTIALS™ Original would be excellent options, but as babywearing tends to be quite warm anyway, it would be hard to go wrong with any of our carriers! Just make sure your little one is dressed for the elements. We also offer our wonderfully cozy Hygge Warming Cover, the perfect accessory for chilly weather!
  • Variable: LÍLLÉbaby specializes in products that fit a wide range of parenting choices and lifestyles, so it shouldn’t be a surprise when we say that any of our products would be perfect for a variable climate. The COMPLETE™ All Seasons is the original all-weather option and has become such a staple of our product offerings, that we have expanded our All Seasons options across multiple carrier lines. The COMPLETE™ Woven and Embossed also offer reliable year-round comfort. The Hygge Warming Cover is also the perfect accessory for converting any carrier into a year-round staple!

Still not sure? Email us at CustomerService@LILLEbaby.com and we’d be happy to help you choose the right LÍLLÉbaby carrier for you!

How can I cancel/change the order I placed on LILLEbaby.com?

At this time, we do not accept cancellations or order changes. We apologize for any inconvenience and appreciate your understanding.

What is LÍLLÉbaby’s warranty policy?

LÍLLÉbaby warrants that our products are free from manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase. We stand behind all of our products and will either repair or replace a defective product, free of charge, during the first 12 months after purchase. Proof of purchase is required. Normal wear, fabric fading, normal variations in fabric, and small threads that remain from the sewing process are not considered manufacturing flaws and are not covered under the warranty.

In the case of Limited Edition styles (including Unicorn, Rare, Ultra Rare, and Uncommon releases), LÍLLÉbaby cannot guarantee that there will be an identical carrier available for a replacement in the event of a defect. In this circumstance, we will work directly with the individual customer to determine an appropriate solution based on their particular situation (i.e. alternate replacement product, refund of original order, etc).

LÍLLÉbaby will not be held responsible for warranty coverage if the product has been altered in any way. This warranty only applies to the original owner of the product and to products purchased from an authorized retailer in United States of America. Sellers on Ebay are not authorized retailers. The limited warranty period also applies to any implied warranties that may exist under applicable law.

If you believe you may have received a defective carrier, please email us at CustomerService@LILLEbaby.com to initiate a warranty claim.

How do I return/exchange my LÍLLÉbaby product?

At LÍLLÉbaby your satisfaction is our first priority. We strive to make products that are of the highest quality, easy to use, and comfortable. However, there is a learning curve to using any new product, which is often steep and frustrating - particularly for baby carriers. If you are experiencing difficulty or dissatisfaction with any product from LÍLLÉbaby, please contact us. We can offer guidance and assist with a solution.

If that solution is to return the product, we have made that simple too: Full priced items purchased directly from the LÍLLÉbaby website are eligible for complimentary return within 30 days of purchase. Return shipping costs of items purchased on sale, a discounted price, or during a promotion will be the responsibility of the customer. International orders will not be eligible for complimentary returns and postage expenses will be the responsibility of the international customer. The returned items must be in new, unused condition, with original tags and/or packaging. Please contact customerservice@lillebaby.com if you need to return a product. A return will only be accepted if the customer has contacted LÍLLÉbaby prior to sending the item back and must be accompanied by a Return Authorization number.

For your protection, we recommend all items are returned via a traceable carrier such as USPS, FedEx or UPS. LÍLLÉbaby is not responsible for packages not received if a tracking number is not provided. Once the original item is received by LÍLLÉbaby, you will receive a credit in the amount that you paid. Please allow several weeks for LÍLLÉbaby to refund your credit card upon receipt.

Please note that Mystery Box items, Open Box items and clearance items (Clear the Rack and Spring Cleaning) are not eligible for return or exchange and are considered FINAL SALE. Mystery Box and Open Box items will include our normal 1-Year Warranty from the original date of purchase.

Can your carriers be used with infants? Do I need to buy an infant insert?

The following LÍLLÉbaby carriers can be used from 7 lb without the use of an infant insert or any additional accessories: COMPLETE™, SeatMe™ Hip Seat, Eternal Love™ Ring Sling, Tie-the-Knot™ Wrap

The ESSENTIALS™ carrier requires the use of our infant insert for infants below 15 lb.

The CarryOn™ toddler carrier is not suitable for use with infants and is not compatible with our infant insert.

Are your carriers suitable for plus-size parents? What about petite parents?

LÍLLÉbaby strives to offer products that fit a wide range of body types!

Plus-size parents: The waist belt on our COMPLETE™, ESSENTIALS™, and CarryOn™ carriers measures at about 52” at its fullest length, or women's size 22/24 in women’s pants. We also offer a waist belt extension strap that adds an additional 9 inches, and you can even use more than one at the same time, if needed!

Petite parents: Our carriers are highly adjustable for petite sizes. The shoulder straps can be crossed on our structured carriers, which adds a few additional inches of adjustability on either side. The webbing on our structured carriers and the panel on our Tie-the-Knot™ Wrap have elastic at the ends so any overage of webbing or fabric can be stowed away if not needed. Customer Service has several additional tips and tricks for petite parents to ensure you are comfortable!

We are happy to provide a complimentary fit check if you have any concerns – please email us at CustomerService@LILLEbaby.com!

Are your products tested for safety?

LÍLLÉbaby places an extremely high value on safety, particularly for the babies and children that are carried in our products.  In order to ensure the safety of our products, we test extensively to meet both mandatory and voluntary safety standards. Our products contain NO lead, toxic dyes, phthalates, or flame retardants and are CPSIA compliant and ASTM safety-certified.

How do I contact LÍLLÉbaby if…

I own a store and want to sell LÍLLÉbaby?
Please contact retailers@lillebaby.com. We look forward to hearing from you!

I am an international distributor and I want to sell LÍLLÉbaby?
Please contact distributor@lillebaby.com. We look forward to hearing from you!

I would like to apply to become a LÍLLÉbaby affiliate?
Please contact marketing@lillebaby.com. We look forward to hearing from you!

I am a blogger/social media influencer and I want to partner with LÍLLÉbaby?
Please contact marketing@lillebaby.com. We look forward to hearing from you!

Contact LÍLLÉbaby

CustomerService@LILLEbaby.com for:

 -Warranty claims

-Returns and exchanges

-Website/purchasing issues

-Complimentary fit checks

-Usage advise

-Tips & tricks

 ShippingFairy@LILLEbaby.com for:

 -Order cancellations and changes

-Order status

Distributor@LILLEbaby.com for:

-All international distributor inquiries

Retailers@LILLEbaby.com for:

-All US independent retailer inquiries

You can also visit our Help Center here: https://lillebaby.zendesk.com/hc/en-us

 

 

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