At LÍLLÉbaby your satisfaction is our first priority. We strive to make products that are of the highest quality, easy to use, and comfortable. However, there is a learning curve to using any new product, which is often steep and frustrating - particularly for baby carriers. If you are experiencing difficulty or dissatisfaction with any product from LÍLLÉbaby, please contact us. We can offer guidance and assist with a solution.
If that solution is to return the product, we have made that simple, too! Please contact us at CustomerService@LILLEbaby.com for assistance with a complimentary return on any order from the LILLEbaby website within 30 days of purchase.
LÍLLÉbaby does not offer exchanges. You may return an item for a refund and place a new order.
Please note that Mystery Box items, Open Box items and clearance items (Clear the Rack and Spring Cleaning) are not eligible for return and are considered FINAL SALE. Mystery Box and Open Box items will include our normal 1-Year Warranty from the original date of purchase.
At this time, we do not accept cancellations or order changes. We apologize for any inconvenience and appreciate your understanding.
LÍLLÉBABY offers complimentary shipping in the continental United States on orders totaling $50 or more (excluding taxes and shipping). For any order totaling less than $50, shipping charges will be the responsibility of the customer.
US Domestic Shipping:
For most US addresses, LÍLLÉbaby offers the following FedEx services:
FedEx Ground - 2-7 business days (free for orders over $50)
FedEx 2-Day - 2-3 business days
FedEx Standard Overnight - 1-2 business days
Where the above FedEx services are not available for a shipping address, we offer USPS Priority Mail, which has a transit time of 2-5 business days.
Transit times include a 24 hour processing window. Orders may not ship same day if placed after 9am MST. Business days do not include weekends or holidays.
Orders sent to US Territories and APO/FPO/DPO are shipped via USPS Priority Mail.
At this time, we do not ship to Post Office boxes. We apologize for the inconvenience.
Promotional and expedited shipping methods may not be available.
For more information about FedEx shipping timelines, please use the guide below:
PROMO CODES & EXCLUSIONS
Promotional and discount codes cannot be used in conjunction with items currently on sale, limited edition carriers, international orders, Spring Cleaning, Last Chance, Clear The Rack, Mystery Box, Open Box, Warehouse Sales, or certain carriers associated with major retailers and collaboration partners. Promotional and discount codes cannot be combined/"stacked" on any order, nor they can be applied retroactively to an already processed order. Only one promotional/discount code per order will be accepted. Other terms, restrictions and limitations may apply to sales and other promotions. Please see individual sales and promotions for more information. Thank you in advance for your understanding.
LÍLLÉBABY is not able to price match orders at this time.
ALTERNATIVE PAYMENT METHODS
Orders may be placed through the shopping section of our website. If you need assistance with an alternate payment method please contact firstname.lastname@example.org
LÍLLÉBABY warrants that our products are free from manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase. We stand behind all of our products and will replace a defective product, free of charge, during the first 12 months after purchase. Proof of purchase is required. Normal wear, fabric fading, normal variations in fabric, and small threads that remain from the sewing process are not considered manufacturing flaws and are not covered under the warranty.
In the case of Limited Edition styles (including Unicorn, Rare, Ultra Rare, and Uncommon releases), LÍLLÉBABY cannot guarantee that there will be an identical carrier available for a replacement in the event of a defect. In this circumstance, we will work directly with the individual customer to determine an appropriate solution based on their particular situation (i.e. alternate replacement product, refund of original order, etc).
LÍLLÉBABY will not be held responsible for warranty coverage if the product has been altered in any way. This warranty only applies to the original owner of the product, to products purchased from an authorized retailer in United States of America. Sellers on Ebay are not authorized retailers. The limited warranty period also applies to any implied warranties that may exist under applicable law.
LÍLLÉBABY reserves the right to change or update these policies at any time.